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Frequently Asked Questions

 

Q: How can I find what I'm looking for on your site?

A: If you're looking for something specific on kickscrewshop.com, try entering your search terms into the search box located in the upper right hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right. If you are not quite sure what you're looking for and would like to view many running trainers, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. When you find an item that interests you, click the title or picture of the item to see its detail page. Here you will find more information about the item, including price, color, and size.


Q: How do I create an account?

A: Use the "Register" link at the top middle of our website.
Then simply follow the instruction to complete setting up your account. Your information is never sold to any other company and is kept completely private.


Q: How long does it take for me to get a refund?

A: For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.


Q: How do I know my shoe size?

A: If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.


Q: I want to know if you carry a specific brand/color/size/width?

A: Try clicking on the Brands button located at the top of each page - you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands on a daily basis! From the brands page you can select a brand that interests you and narrow your search based on your specific interests.


Q: How do I know it is safe to shop with you?

A: kickscrewshop.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

Safe Shopping Guarantee - Shop With Confidence
Secure Shopping - Protecting Your Personal Information
Our Privacy Policy


Q: I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. The selection on kickscrewshop.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.


Q: The item I want is out of stock. What do I do now?

A: kickscrewshop.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.


Q: Does kickscrewshop.com accept credit cards and debit cards?

A: We accept Visa, MasterCard, American Express, Discover credit and debit cards. Select which of these you would like to use, then enter the credit card number, expiration date and CVV code. Entering your credit card information on our site is completely safe. Please consult our Privacy Policy for more information.


Q: What can cause my order to be delayed?

A: If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.